Privacy

Last updated: 11/08/2025

Lyne Technologies Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and store information when you use Dog Trainer Suite.

1. Who we are

Lyne Technologies Limited, registered in England and Wales (company number 13779728), with registered office at Unit 29 Highcroft Industrial Estate, Enterprise Road, Waterlooville, England, PO8 0BT.

2. Data we collect

• Account data such as name, email address, phone number and business details.
• Client and dog data that you store in the platform about your own customers and their dogs.
• Usage data such as IP address, device, browser and activity logs.
• Payment data processed by our payment providers. We do not store full card details.

3. How we use your data

• To provide, maintain and improve the Dog Trainer Suite service.
• To communicate with you about updates, security, billing and support.
• To comply with legal obligations and to prevent fraud or abuse.

4. Legal bases

• Contract where processing is necessary to provide the service.
• Legitimate interests for service improvement, security and administration.
• Consent where required, for example for certain marketing communications.

5. Data location and security

All data is stored on secure servers located in the United Kingdom. We apply industry standard security measures to protect your data from unauthorised access, alteration or destruction.

6. Sharing your data

We do not sell your data. We may share it with trusted service providers who help us operate the platform, and with authorities where required by law. These providers are bound by contractual obligations to keep your data confidential and secure.

7. Data retention

We keep your account data for as long as you have an active account. After closure, we retain data for up to 90 days before secure deletion, unless a longer period is required by law.

8. Your rights

Under UK data protection law, you have the right to access, correct or delete your personal data, to object to or restrict processing, and to request data portability. You also have the right to lodge a complaint with the Information Commissioner’s Office.

9. Children

The service is not intended for individuals under 18. We do not knowingly collect personal data from children.

10. Changes to this policy

We may update this policy from time to time. We will post the updated version here and update the effective date.